Privacy policy

DRAFT — translation pending legal review. Provisional translation of the Spanish text in force, pending legal review.

Version: pacientes-privacidad/2026-02-plataforma/en-GB-2026-10-13-borrador

Translation of the original Spanish text, version pacientes-privacidad/2026-02-plataforma

In accordance with the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data, we inform you about the processing of your personal data.

1. Data controller

The controller of the data is the clinic with which you are booking the appointment, which operates through this technology platform.

2. Data collected

The following personal data are collected: first name, surname, email address, phone number, ID number (DNI/NIE), date of birth, gender and reason for consultation.

3. Purpose of the processing

The data are used solely to manage the appointment booking, to enable the remote medical consultation and to keep the patient’s medical history.

4. Legal basis

The processing is based on the data subject’s consent and on the performance of a contract for the provision of healthcare services.

5. Data retention

Health data will be kept for the period established by law for medical records. Billing data will be kept in accordance with the applicable tax regulations.

6. Rights of the data subject

You may exercise your rights of access, rectification, erasure, portability, restriction and objection by writing to the email address of the clinic concerned.

Last updated: February 2026

Text version: pacientes-privacidad/2026-02-plataforma/en-GB-2026-10-13-borrador
SHA-256 fingerprint: 8dbe970fa5e89780ff361ec8efc199f0d41fa11e045a146ab86c02127f1a9019